Returns, Refunds & Complaints Policy

Our Fresh Flower Guarantee

At Deptford Florist, we pride ourselves on being a trusted local florist, serving both households and businesses throughout Deptford and the surrounding areas. Our commitment is to provide beautiful, fresh flowers with every order, ensuring your satisfaction and confidence when choosing us for your floral needs. If, for any reason, your flowers do not arrive as expected, our dedicated team is here to help resolve any concerns with our fair and friendly returns and refund policies.

Damaged-on-Arrival Policy

We take every measure to ensure your flowers arrive in perfect condition. However, in the rare instance your flowers are damaged or wilted upon arrival, please notify us as soon as possible—preferably within 24 hours of delivery. To help us process your claim quickly, we may ask for a description and a clear photo of the flowers received. Rest assured, we’re here to make things right for you.

Freshness Window

Our fresh flowers guarantee means your bouquet should look stunning for at least five days from the date of delivery, provided they are cared for according to our recommended instructions. If your flowers fade or display signs of poor freshness within this window—excluding natural variations or accidental neglect—please let us know promptly. We take your satisfaction seriously and are committed to upholding the quality that makes us a leading Deptford florist.

Refund & Replacement Options

If your flowers arrive damaged, do not meet our freshness standards, or are otherwise unsatisfactory within the five-day guarantee period, you may choose between a refund or a replacement bouquet. Replacement flowers will be delivered at the earliest available time convenient for you, and refunds are typically processed within a few working days using the original payment method. We will always consult with you to ensure the chosen resolution best meets your needs.

Complaints Process

Your experience matters to us. If you have a complaint about any aspect of our floral service—whether it’s about delivery, product quality, or something else—please reach out to us as soon as possible. Our team takes every concern seriously and aims to respond promptly with a resolution. We will investigate your complaint thoroughly and communicate each step until we reach an outcome you are satisfied with. As your local Deptford florist, we rely on your feedback to improve and maintain the highest standards of service for our community.

Why Choose Deptford Florist?

We are proud to be part of the Deptford community, supplying fresh, vibrant flowers to homes and businesses every day. Our reputation rests on trust, reliability, and consistently high standards. When you order from Deptford Florist, you can expect a personal touch, accountability, and complete peace of mind, every time.

Contacting Us

If you need to make a return, request a refund, or submit feedback, please contact us directly during working hours or via our online customer service form. Our friendly and knowledgeable staff are always happy to assist and resolve any issues you may encounter.