Deptford Florist Online Flower Delivery Terms & Conditions

Terms & Conditions for Flower Delivery in Deptford

Introduction

Welcome to Deptford Florist. These Terms & Conditions (‘Terms’) govern your use of our website and all flower delivery services offered in Deptford and the surrounding areas via our online store. By placing an order on our website, you accept and agree to be bound by these Terms. Please read them carefully before making a purchase. Should you disagree with any part of these Terms, you must not use our services.

These Terms apply to all customers ordering from Deptford Florist for delivery in Deptford, as well as customers in the wider neighbouring regions. We reserve the right to amend these Terms from time to time; any changes will be effective immediately upon posting on the website.

Order Process

Our order process is designed to make online flower delivery in Deptford simple, secure, and efficient. Here is how the process works:

Product Selection

Browse our extensive collection of flowers and arrangements online. Detailed descriptions, prices, and images are provided to help you make an informed choice. Due to the nature of fresh goods, actual products may vary slightly from images shown on the website.

Placing Your Order

Once you have selected a product, add it to your shopping basket and proceed to checkout. You will be required to provide details including recipient name, delivery address, contact information, preferred delivery date, and any personalised messages.

It is your responsibility to ensure all details are accurate and complete. Deptford Florist cannot accept liability for non-delivery caused by incorrect or incomplete information.

Order Confirmation

You will receive an email confirmation once your order has been placed. This acknowledgment does not constitute acceptance of your order—your order is accepted once payment has been processed and you receive dispatch confirmation from Deptford Florist.

Delivery

We offer flower delivery throughout Deptford and the surrounding areas on the date selected at checkout, subject to product availability and any exceptional circumstances. Whilst we aim to deliver on the requested date, we cannot guarantee timed delivery. Deliveries are typically made between 8am and 6pm.

If the recipient is not available at the time of delivery, flowers may be left with a neighbour or in a safe place, or a delivery card will be left for collection or re-arrangement of delivery.

Payment Terms

All prices are in Pound Sterling (£) and inclusive of VAT where applicable. Payment for online orders must be made at the time of purchase using one of the accepted payment methods indicated at checkout—these typically include major credit and debit cards.

Your payment will be processed securely by our payment provider. Your financial information is not retained by Deptford Florist. Receipt of payment confirms our acceptance of your order and triggers processing for your flower delivery Deptford service.

Cancellations

Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible. Orders may be cancelled free of charge provided we have not started preparing or dispatching your flowers. Due to the perishable nature of fresh flowers, we are unable to cancel any orders that have already been prepared or dispatched.

Refunds

If you are eligible for a cancellation, any payment will be refunded using the original payment method within a reasonable period. If you are not eligible for cancellation due to order preparation or dispatch, we regret we are unable to offer a refund.

Damaged products or issues with your order must be reported within 24 hours of delivery for us to consider refund or replacement requests. You will be required to provide evidence such as photographs.

Amendments to Orders

Should you need to make changes to your order (e.g., recipient details, delivery date, message), contact us at the earliest opportunity. While we will do our best to accommodate such requests, amendments cannot be guaranteed especially for orders due for imminent delivery.

Product Substitution

We pride ourselves on providing the freshest flowers sourced daily. On rare occasions, specific varieties, colours, or products may be unavailable due to seasonal or supply constraints. In such cases, Deptford Florist reserves the right to substitute products of equal or greater value while maintaining the overall style and theme of the arrangement. We will make every effort to contact you regarding substantial substitutions.

Liability

General

Our liability for any loss or damage arising from your use of this website or your order is strictly limited to the purchase price of the product you ordered. We are not responsible for any indirect, special, or consequential losses (including loss of business or goodwill) arising from the use of our service.

Non-Delivery

If we fail to deliver your order due to factors within our control, we will offer a full refund or replacement. However, we will not be liable for failed deliveries where:

You provide incorrect or incomplete delivery information;
The recipient is not available and no safe place can be found;
Adverse weather, acts of God, or events beyond our reasonable control prevent delivery.

Product Quality

Deptford Florist guarantees the freshness of our flowers and takes every care in the preparation and delivery of your order. Should you not be satisfied with the quality of the flowers, please contact us with details and supporting evidence within 24 hours of delivery. Eligibility for a replacement or refund will be assessed case by case.

User Responsibilities

By using our website and placing orders, you agree to:

Provide accurate and complete order information;
Use our website in accordance with these Terms;
Not attempt to interfere with the operation or security of the website;
Not make any fraudulent or speculative orders.

Personal Data and Privacy

Your personal information will be collected and processed in accordance with our Privacy Policy. This includes information required to process your order, arrange delivery, and communicate with you regarding your purchase. We will never sell or share your personal data with unrelated third parties except where necessary for service fulfilment or if required by law.

Intellectual Property

All content on the Deptford Florist website, including images, descriptions, logos, and design, are the property of Deptford Florist or our licensors. You may not reproduce, copy, or use any part of this website for commercial purposes without express permission.

Governing Law

These Terms & Conditions, and any disputes arising under or in connection with them or your use of our services, are governed by the laws of England and Wales. By using our online flower delivery Deptford service, you agree to submit to the exclusive jurisdiction of the English courts.

Entire Agreement

These Terms constitute the entire agreement between Deptford Florist and you as a customer and supersede any previous agreement or understanding. If any part of these Terms is held unenforceable, the remaining Terms will continue in effect.

Contact and Customer Service

If you have questions about these Terms or wish to discuss any aspect of your order or our flower delivery services in Deptford and nearby areas, please get in touch using the contact form on our website. We are committed to providing prompt and fair resolutions to any issues raised by our valued customers.

Coverage

Please note: These Terms apply to all customers utilising online flower delivery services from Deptford Florist within Deptford and its surrounding postcode areas. If you are uncertain whether your location is included, please check our delivery coverage section or contact us for certainty prior to placing your order.